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faq

Ordering

When should we order our wedding stationery?

We recommend ordering your stationery as early as possible, we recommend to send out your Save the Dates as soon as you’ve booked your venue.

If you’re worried you’ve left it to the last minute then drop us a message before ordering and we’ll see if we can squeeze you in!

Can we order samples?

Yes of course, samples are available to order here.

Can you send us personalised samples?

Unfortunately we are unable to send you personalised samples but the sample packs we offer should give you a good indication of the quality of our work and show the general sizes we work to so it is definitely still worth ordering one of these.

What can be changed on the House Collections?

Colours and wording can be changed as standard. If there are other changes you would like to make such as the format then please contact us for a quote for this.

Can we change the typefaces on any of the House Collection suites?

All of the typefaces have been carefully chosen to match the designs so we do not recommend this.

What paper do you use?

Our standard paper is luxurious Tintoretto Gesso 300gsm and all of our sample packs have been printed using this. After a lot of research and experimentation this is the paper we have decided works best for our designs but if you have something else in mind then do let us know and we will see what we can do!

Is there a minimum order?

Yes the minimum order is 25 of each item and this is for Bespoke and orders from the House Collection.

How much should we order?

We recommend to order enough invitations for one per household or couple.
It is advisable to order at least five extra incase there is any changes in your numbers or if any get lost in the post. (And it’s always nice to keep one for yourselves too!)

After placing our order, how long will it take to hear from you?

We will normally be in touch within 48 hours of you placing an order (excluding weekends and bank holidays) but this could take a little longer during busy times.

How long will it take for you to produce our order?

Bespoke orders vary from project to project but we will discuss this with you during our initial stages of planning.

An order from the house collection will take a minimum of 3 weeks depending on the items you order. Any large orders such as one of our Diamond packages will be spread over a few months, this is so we can ensure you get the most important items as early as possible and means you don’t need to worry about the exact guest list till a time closer to the day.

Are envelopes included in our order?

Kraft brown or White envelopes will be provided with your invitations and your RSVP cards. With the exception of A7 RSVP cards (where you may purchase return address stickers) RSVP envelopes will be pre printed with your address on. Envelopes for your invitations can be upgraded on request for a real luxurious feel.

I want to order the Diamond package or ‘On the Day’ stationery but I’m unsure about who’s coming, do I have to know before ordering?

No, as long as you have a rough idea on numbers when placing a order so we can put together your invoice. Amendments can be made at a later date and your final payment will also be revised if needs be.

I forgot someone, can I order an extra invitation at a later date?

If you realise you have forgotten someone during the early stages of your order then this will be possible. Unfortunately we will be unable to add to your order once it has been sent to print. We do recommend that you order at least five additional invitations so you have a few spare incase this problem does arise.

Will our stationery be displayed on your website?

Your stationery may be displayed on our website but only in full after it has been sent out to your guests. It is possible that we may show little parts of your stationery on social media before this but any personal details such as addresses or phone numbers will be removed from shot. If you don’t want your stationery shown at all on these platforms then please let us know.

Payment

How do we pay?

Bank transfer is the quickest and most efficent way of paying but we can also accept cheques. Please note cheques will have to be cleared before work begins on your order.

When do we pay?

Once we have agreed on your order you will receive an invoice from us which includes a breakdown of your order, terms and conditions and FAQ help sheet. Any orders amounting to £100 or less will need to be paid for in full and for orders over £100 we ask that 50% of your invoice is paid as a deposit before any work begins. The rest of the balance (with the exception of ‘Save the Date’ postcards) will need to be paid before any of your order is sent off to print. 

Printing & Proofs

I have received my proofs but would like to make some changes, is this possible?

Yes of course! It is likely you may want to make few little changes. Let us know as soon as you can and we’ll send you a second proof with amendments.

What do I need to check on my proofs?

The most important parts to check are that al the information is correct and there are no spelling mistakes. This is also a good opportunity to check you are fully happy with any colour changes that we have made. Once you have approved your proofs we are no longer responsible should there be any spelling errors or typos.

I’ve already approved my proof but I think I want to make a change, can this be done?

Once you have approved your proof we will be sending it off to print as soon as possible. Therefore it is unlikely you will be able to make any changes.

Who does the printing?

All printing is sent away and done professionally by a printer that we know and trust.

Can you send us printed proofs so we can check the colours?

We do not send printed proofs, this is because it is very expensive for our printer to set up a single print run. You are welcome to print out the proofs we send you yourself and when checking the proofs digitally we recommend viewing them on a computer screen/laptop instead of a phone or tablet. This is to ensure you are getting the closest possible colour representation but unfortunately it is impossible for us to guarantee that the colours will be exactly as seen on screen.

We’re unsure about the bespoke designs you’ve sent us, can we have another done?

We will try our hardest to produce two designs that we are sure you’re going to love so any additional designs produced will be charged at an hourly rate.

Postage

When will we receive our order?

As soon as we receive an order from the printers we will inspect it before packaging it up and sending it to you as quickly as possible. All items are posted via courier or Royal Mail tracked

How much is postage?

Postage ranges from £1.95 to £8.95 per package depending on the size of your order. Please be aware that this is per individual package and not per order, many orders will have multiple packages. All parcels are sent either via courier or Royal Mail.

Can we return an item if we change our mind?

Unfortunately you will not be able to return any items, this is because all of your items will be personalised for you and your wedding day.

We’ve received our invitations and noticed a mistake, can you fix it?

Any changes made to an order after the proofs have been signed off will incur a charge and additional printing costs.